14 Nov 2016 . Monday . 2pm . English For Business Communication

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Section A Structural Question  ( 5 - 8 question )
Section B Essay ( 2 Question )



Chapter 2
Communicating


How organization return

electronic messages
email and instant messages
best practice for IM professionally
advantages & disadvantages using IM

theory part about email
how to get started email
getting started

Chapter 3 
what is communication, feature of communication, component of communication, 
memorize the picture of process of communication , effective communication 

What is communication?
- communication is art of transmitting

• information 
• ideas
• attitudes from one person to another. 

- communication is the process of meaningful  

• interaction among human beings. 

Why communication if important?
Communication is important because, it a lifeblood of every organization

There are 2 type of communication.  Internal and External. What are the internal communication?

• upward communication
• downward communication
• lateral or horizontal communication

What are the features of communication?

• 2 way process
• information sharing and understanding
• verbal and non-verbal
• circular flow ( 循環活動 )
• goal oriented
• continuous process
• pervasive activity ( berleluasa )

What are the components of communication?

• sender - encoder
• message
• medium - channel
• receiver - decoder
• feedback

Draw a communication process.

sender => encoding message => message channel => decoding message => receiver

note: there are noise between the encoding and decoding.


There are 2 type of communication.  Internal and External. Based on the communication channels used there are another 2 types of communication . What are they?

• verbal communication ( oral and written )
• non verbal communication ( gesture手勢, body language, face expression, posture 姿勢, tone of voice )
  

What are the 3 main element of non verbal communication?

• Body language - gesture, posture, face expression,
• Sound - tone, volume, speech rate
• Appearance - use of cosmetics, clothing, hairstyle, neatness.

What are the principles of effective communication?

• clarity 明晰
• objective 目的
• understanding the receiver 理解
• consistency 一致
• completeness 完整性
• feedback 回复
• time 時間

Communicating is straight forward. What makes it complex, difficult & frustrating are the barrier we put in the way. What are the barriers in communication?

• message congruency 消息一致性
• expectation
• information overloaded
• trust and credibility
• avoidance 避免
• fixing 
• scapegoating 替罪羊
• probing 探測
• speaking in code 在代碼中
• exclusion 排除
• control
• blaming
• boundary or barrier
• time
• emotions
• conflict avoidance

note: as a negotiator, why sometime fail to deliver the messages to the potential prospect? why a student fail in their study even the presenter had well present? why a an angry couple not understand each other? the language speak between the army? when you boycott someone

 

What are the 7 C's of effective communication?

1. completeness 完整性
2. conciseness 簡明
3. consideration 考慮
4. clarity 明晰
5. concreteness 具體性
6. courtesy 禮貌
7. correctness 正確性

note : imagine you are presenting a Maisson Residence final release unit to potential buyer. 

1. What should a consultant should have in their attitude 1st? courtesy
2. Have to present in KISS way - conciseness. 
3. Your content and information must be - clarity, concreteness
4. You have to answer the questions asked - completeness
5. Make the buyer consider buy your product - consideration

we cannot judge walk in buyer by surface and we should think that is opp
courtesy - no discriminatory expression, show respect, thoughtful & appreciative

we will brieftly show them the scale model and brieft introduction of about Maisson


Chapter 4
write a letter

Chapter 5

Chapter 6